Login issue caused by DCOM settings
Page Title: Login issue caused by DCOM settingsText: What to do when the customer gets this message after installing IE 8: "Cannot open an anonymous level security token"InstructionsThe message occurs...
View ArticleSlow response in remote control and hardware acceleration
Page Title: Slow response in remote control and hardware accelerationText: How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues with response times when doing a...
View ArticleWhat are the minimum requirements for remote controls?
Page Title: What are the minimum requirements for remote controls?Text: Lists the minimum requirements for optimal user experience with NTR products InstructionsBandwidth per agent when only using chat...
View ArticleWhy cant I remote control OSX computers?
Page Title: Why can’t I remote control OSX computers?Text: Reasons why you might not be able to remote control Mac´s Instructions Remote control of Mac’s is an extra feature that must be purchased. If...
View ArticleWindows 7 UAC prompt information
Page Title: Windows 7 UAC prompt informationText: How the Windows 7 UAC prompt affects the remote control. Instructions When performing a remote control using NTRsupport Ultimate, the operator might...
View ArticleHow to clear the console autologin information
Page Title: How to clear the console autologin informationText: How to remove the autologin information from:The installable NTRsupport Ultimate Operator console The installable NTRsupport PRO console...
View ArticleHow do I connect to a user who does not have permission to download...
Page Title: How do I connect to a user who does not have permission to download executable files?Text: How you can connect with someone who does not have permission to download EXE files Instructions...
View ArticleHow To Integrate A Code Page
Page Title: How To Integrate A Code PageText: How to integrate a so-called Code Page (used with session assignment code) to your own homepageInstructionsASP (Saas) version Create a web page in the web...
View ArticleNTRsupport Platform Improvements - Barcelona
Page Title: NTRsupport Platform Improvements - BarcelonaText: Dear Customer,As part of our continuous effort to increase the level of service and security we offer you, NTRsupport accounts located on...
View ArticleNTRsupport Ultimate Session Recording Enhancements
Page Title: NTRsupport Ultimate Session Recording EnhancementsText: What is Session Recording? Session Recording lets operators record remote control sessions for analysis and auditing. The option is...
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